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Privacy Policy

At Woof & Wash, we are dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including pet photos and vaccine details, and your rights regarding your data. It also outlines our limitations of liability and legal protections.
 

1. Information We Collect

We collect personal information from various sources:

  • From our website: Name, contact information (email address, phone number), pet information (name, breed, size, medical history), vaccine details, address, and service preferences.

  • From booking sites: Information provided when scheduling appointments, including contact details, pet information, vaccine details, and address.

  • From social media: Information you share with us through social media platforms, including messages, comments, and interactions related to our services.
     

2. How We Use Your Information

We use your information to:

  • Schedule and manage grooming appointments

  • Communicate about services, promotions, and offers

  • Improve our services based on your feedback

  • Process payments and fulfill service requests

  • Verify vaccine details for the safety of your pet and others

  • Engage with you on social media platforms
     

3. Photos and Social Media

We may take photos of your pet during their grooming session for marketing and promotional purposes. By using our services, you consent to us using these photos on our website, social media, and other marketing materials. If you prefer not to have your pet’s photos used, please inform us at the time of your appointment. You can also request the removal of your pet’s images from our marketing materials at any time.
 

4. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.
 

5. Information Sharing and Disclosure

We do not sell or trade your personal information. We may share your information with third parties only for the following purposes:

  • To provide services: We may share your information with service providers who assist us in operating our business.

  • For legal reasons: We may disclose information if required by law or to comply with legal processes.

  • With your consent: We may share your information if you provide explicit consent.
     

6. Cookies and Tracking Technologies

Our website and booking platforms may use cookies and other tracking technologies to enhance your experience and analyze usage patterns. You can control cookies through your browser settings.
 

7. Your Rights

You have the right to:

  • Access and correct your personal information: Request access to or correction of your personal data we hold.

  • Request deletion: Request the deletion of your personal data, subject to certain legal exceptions.

  • Opt-out of marketing communications: Unsubscribe from marketing emails by following the instructions in the email or contacting us directly.
     

8. Third-Party Links

Our website and social media platforms may contain links to other sites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
 

9. Client Agreement and Limitation of Liability

Before using our services, clients must agree to the following terms:

  • Consent to Data Collection: You agree to the collection and use of your personal information, including vaccine details, as described in this Privacy Policy.

  • Limitation of Liability: While we implement reasonable measures to protect your data, we are not liable for any damages resulting from unauthorized access or use of your information. This includes indirect, incidental, or consequential damages.

  • Indemnity: You agree to indemnify and hold Woof & Wash harmless from any claims, damages, or liabilities arising out of your use of our services or any breach of this agreement.
     

10. Data Retention

  • Retention Period: We will retain your personal information for as long as necessary to provide our services and comply with legal obligations. After this period, we will securely delete or anonymize your data.
     

11. Data Transfer

  • International Data Transfers: If your data is transferred or stored outside of your jurisdiction, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
     

12. Data Protection Officer (DPO)

  • DPO Role: If required, we have appointed a Data Protection Officer who oversees our data protection practices. Contact details will be provided if applicable.
     

13. Children’s Privacy

  • Age Restrictions: Our services are not intended for children under 13. We do not knowingly collect data from children under this age. If we learn we have collected such data, we will delete it promptly.
     

14. Additional Rights

  • Data Portability: You may request a copy of your data in a portable format.

  • Automated Decision-Making: We do not use automated decision-making processes that significantly affect you.
     

15. User Responsibilities

  • Client Responsibilities: You are responsible for providing accurate information and notifying us of any changes to your details.
     

16. Complaints and Disputes

  • Complaint Process: If you have concerns about our data practices, you may file a complaint with us. We will address and resolve any issues in accordance with applicable laws.
     

17. Effective Date

  • Effective Date: This Privacy Policy is effective as of January 1, 2024.
     

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page. Please review this policy regularly to stay informed about our privacy practices.

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